Shipping & Returns
Shipping & Returns
Shipping Policy: 100 % of orders are shipped within one business day. Orders placed over the weekend are dispatched on Mondays. As soon as orders are placed you will receive an email with your recite and tracking number. Once the orders are shipped you will then receive an update that your package is on the way.
Mainland US.: Standard shipping (3-5 business days, may vary between shipping companies) $5.00 ; Free Standard Shipping on orders over $100 dollars.
Expedited Shipping (2 business days from dispatch) $20.00
SUMMARY OF PRE-ORDER TERMS & CONDITIONS:
We will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, we'll do our best to let you know.
You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us at firstname.lastname@example.org if you need to update any of this information.
Return & Exchange Policy
If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at returns@TheMVLstore.com.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within <two weeks>. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email <support email address> within 30 days of receiving your product to begin the process.
After you’ve submitted a return request to returns@theMVLstore.com, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your store credit.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.