Shipping & Returns

Shipping Policy: 100 % of orders are shipped within one business day. Orders placed over the weekend are dispatched on Mondays. You will receive an email with your receipt and tracking number as soon as orders are placed. You will receive an update once the orders are shipped that your package is on the way.

Mainland US.: Standard shipping (3-5 business days, may vary between shipping companies) $5.00; Free Standard Shipping on orders over 100 dollars.

Expedited Shipping: (2 business days from dispatch) $20.00

SUMMARY OF PRE-ORDER TERMS & CONDITIONS:

We will do our best to ship Pre-Order Products in accordance with their expected ship date. If this changes, we'll do our best to let you know.
You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us at info@themvlstore.com if you need to update any information.

Return & Exchange Policy

If you would like to make a return, look at our policies below. We want to make sure you’re pleased with your purchase. If there’s anything we can do to improve your experience, please get in touch with us at returns@TheMVLstore.com.

Refunds

Once we receive your returned item, our team will review your request and inspect the item. We will email you to confirm that we’ve received your item and are processing your request. Once the request has been processed, we’ll follow up with another email to let you know if your return was approved.

If approved, the money will be refunded to your original payment method within <two weeks>. All payment companies differ in the time it takes to confirm a payment, so it will likely take a few days for the refund to appear in your bank statement.

Exchanges

In the unlikely event you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email <support email address> within 30 days of receiving your product to begin the process.

Return Shipping

After you’ve submitted a return request to returns@theMVLstore.com, we will send you a PDF of a return shipping label. Please print it out and affix it to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your store credit.

Final Sale Items

If the item is marked “final sale,” it does not qualify for a return and cannot be refunded.